Refund & cancellation policy
How refunds work for credit packs bought on Jobify. In short: tell us within 7 days and before you use the credits, and you get all your money back.
What you buy
- Credits are sold in one-time packs. Each pack is a single card payment in Sri Lankan rupees (LKR), at the price shown on the Pricing page before you pay.
- There is no subscription and nothing renews automatically. We never charge your card again unless you buy another pack yourself, so there is nothing to cancel.
- Credits never expire. They stay in your account until you use them or delete the account.
Full refund within 7 days
If you change your mind, we refund a pack in full when you ask within 7 days of buying it and none of its credits have been used, which means your credit balance is still at least the number of credits the pack added. When we refund a pack, the credits it added are removed from your balance.
Duplicate or wrong charges
If you were charged twice for the same pack, charged a different amount from the price shown, or paid and did not receive your credits, we always refund the extra or wrong charge in full, whenever you tell us. If the credits did not arrive, we can add them instead if you prefer.
What we cannot refund
- Credits you have already used, for example on applications, tailored CVs, AI CV builds or job posts.
- Part of a pack once some of its credits have been used, and packs bought more than 7 days ago.
- Not getting an interview, an answer or a job. Credits pay for sending applications and for CV tools; we never sell jobs or promise that you will be hired, and each employer decides who it hires.
Duplicate or wrong charges are always refunded, as described above, even when these limits would apply.
Credits returned automatically
- If something fails on our side after credits were taken, for example a tailored CV that could not be saved, those credits are returned to your balance automatically.
- Employers: if we reject a job advert that you paid for with credits, the credits are returned to your balance automatically. These are returned as credits, not as money.
How to ask for a refund
- Email support@jobify.lk, or simply reply to your payment confirmation email.
- Include the order number (it starts with “ORD” and is in the confirmation email) and the email address you log in with.
- Tell us why: changed your mind, charged twice, wrong amount, or credits not received.
We check the order and your credit history, and email you when the refund has been made.
When the money arrives
Refunds go back to the card you paid with, through the same payment service (Stripe, or PayHere for payments made through PayHere). Once we have made the refund, your bank usually shows it within about 5–10 business days. We refund the full rupee amount you paid; if your card is not in rupees, your bank's exchange rate may make the amount it shows slightly different.
Chargebacks
Please contact us before you dispute a payment with your bank. Most problems are solved faster that way. If a payment is reversed by your bank (a chargeback), the credits it bought are removed from your balance, even when that takes the balance below zero, as our Terms of use explain.
Deleting your account
You can delete your account at any time from your dashboard. Any credits left are deleted with it. If a pack you bought in the last 7 days is still unused, ask us for the refund before you delete the account.
Contact us
Questions about a payment or a refund:
- Business
- [Company legal name], trading as Jobify
- Address
- [Registered business address, Sri Lanka]
- support@jobify.lk
- Phone
- [Support phone number]