Support Desk Analyst (LS Central/ Dynamics Business Central)

• Familiarity with ITIL-based support processes is beneficial.

• Willingness to develop functional knowledge of LS Central and Business Central.

Communication & Customer Service

• Strong written and verbal communication skills.

• Confident communicating with customers and internal technical teams.

• Customer-focused approach with a commitment to providing quality support.

• Ability to explain technical or functional issues clearly and professionally.

Personal Attributes

• Strong attention to detail and ownership of assigned issues.

• Ability to prioritise tasks based on urgency and business impact.

• Collaborative approach when working with senior analysts, consultants, and developers.

• Proactive attitude towards learning and professional development.

• Tertiary qualification in Information Technology, Business, or a related discipline is preferred.

• Willingness to work towards Microsoft Dynamics and/or LS Retail certifications .

Responsibilities

Customer Support & Incident Management

• Act as a primary point of contact for customer support requests relating to LS Central.

• Log, triage, investigate, and resolve incidents and service requests in line with agreed SLAs.

• Diagnose functional issues within LS Central and Microsoft Dynamics 365 Business Central .

• Escalate complex or high-priority issues to senior support analysts, ERP consultants, or development teams when required.

• Maintain clear and professional communication with customers regarding issue progress and resolution.

Service Requests & BAU Support

• Support day-to-day LS Central operations, including configuration changes, user support, and data fixes.

• Assist with minor enhancements and operational requests.

• Follow established support processes, procedures, and escalation pathways.

• Maintain accurate and timely updates within the support ticketing system.

Knowledge & Documentation

• Create and maintain knowledge base articles and application support documentation.

• Contribute to runbooks and standard operating procedures.

• Document recurring incidents and identify opportunities for service improvements.

• Maintain accurate records to support knowledge sharing and efficient issue resolution.

Collaboration & Continuous Improvement

• Work closely with Senior Support Analysts, ERP Consultants, and Developers to resolve complex issues.

• Participate in root cause analysis for recurring incidents.

• Support the transition and handover of projects into Business-as-Usual support.

• Contribute ideas that improve support processes, system stability, and customer experience.

Learning & Capability Development

• Build functional knowledge across LS Central modules and Microsoft Dynamics 365 Business Central.

• Develop an understanding of retail and hospitality business processes.

• Participate in training, mentoring, and certification programs.

• Continuously develop technical and functional capabilities within the ERP support environment.

How we take care of our team

💰 Get paid in Australian Dollars

🏥 Medical insurance from day one for you + spouse (or parents if unmarried)

🩺 Generous OPD coverage from doctor visits to all your medical needs

🏡 Home office setup allowance to build your ideal workspace

🌐 Internet allowance to keep you connected

💪 Gym & wellness allowance to stay fit and balanced

🎉 Work hard, play hard – regular team events & engagement activities

🧠 Diji Assist – Mental health & counseling support when you need it

📚 We invest in you – reimbursement for industry certifications

🗣️ Open-door culture – your ideas and feedback always matter

🌍 Flexible work – home or office, wherever you do your best work

🏆 Rewards & recognition that actually recognize you

🥳 Great christmas & financial year-end parties to unwind with your loved ones

Originally posted on Himalayas

• Service Desk Analyst
• IT Support Analyst
• Technical Support Analyst
• ERP Support Analyst

Source: Himalayas