L3 Engineer

• Strong knowledge of the Microsoft 365 suite.

• Experience with ConnectWise RMM.

• Experience with ConnectWise Manage or similar PSA platforms.

Highly Regarded

• Relevant Microsoft certifications and demonstrated technical competency.

• Experience working with virtualised environments such as VMware.

• Familiarity with networking technologies including Fortinet firewalls, Aruba switching, and Ubiquiti UniFi.

• Experience with documentation platforms such as Hudu or IT Glue.

Soft Skills

• Strong written and verbal communication skills.

• Excellent attention to detail.

• Advanced troubleshooting and problem-solving capabilities, including the ability to approach technical challenges creatively.

• Curious and adaptable, with the ability to learn new technologies quickly.

• Strong organisational skills with the ability to manage competing priorities effectively.

• A proactive approach with a focus on seeing tasks through to completion.

• Ability to work independently while collaborating effectively as part of a technical team.

Responsibilities

• Own and resolve Priority 1, Priority 2, and other complex escalated technical issues.

• Provide technical coaching and constructive feedback to Level 1 and Level 2 technicians to strengthen team capability.

• Share specialist product and technical knowledge across the wider team.

• Stay current with Microsoft Cloud technologies, industry developments, and technical best practices.

• Promote adherence to established best practices and relevant industry standards.

• Work closely with technical leadership to prioritise workloads and maintain SLA performance.

• Contribute to internal knowledge bases, technical documentation, and continuous process improvement.

• Identify potentially billable or out-of-scope work and escalate or flag it appropriately.

• Support project delivery when additional senior technical expertise is required.

• Maintain high standards of ticket management, including clear documentation and timely communication.

• Consistently meet SLA expectations for escalated tickets and contribute positively to team coaching, collaboration, and knowledge sharing.

How we take care of our team

💰 Get paid in Australian Dollars

🏥 Medical insurance from day one for you + spouse (or parents if unmarried)

🩺 Generous OPD coverage from doctor visits to all your medical needs

🏡 Home office setup allowance to build your ideal workspace

🌐 Internet allowance to keep you connected

💪 Gym & wellness allowance to stay fit and balanced

🎉 Work hard, play hard – regular team events & engagement activities

🧠 Diji Assist – Mental health & counseling support when you need it

📚 We invest in you – reimbursement for industry certifications

🗣️ Open-door culture – your ideas and feedback always matter

🌍 Flexible work – home or office, wherever you do your best work

🏆 Rewards & recognition that actually recognize you

🥳 Great christmas & financial year-end parties to unwind with your loved ones

Originally posted on Himalayas

• L3 Engineer
• Technical Support Engineer
• IT Support Engineer
• Managed Services Engineer

Source: Himalayas