Operations Director, Payments

About the role

As the Director of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.

We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.

What you'll be doing

• Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more

• Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses

• Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience

• Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs

• Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence

• Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX

• Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers

• Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems