Client Experience Specialist

• Assess situations and determine appropriate referrals

• Assist clients in accessing available services and resources

• Coordinate with providers to facilitate service delivery

• Support provider recruitment efforts as needed

• Escalate complex situations appropriately

Documentation & Administrative Support

• Maintain accurate client records and documentation

• Enter information into company databases and systems

• Ensure compliance with company policies and procedures

• Monitor requests and manage multiple priorities simultaneously

Problem Solving & Conflict Resolution

• De-escalate client and provider concerns professionally

• Develop creative solutions to meet client needs

• Resolve issues efficiently while maintaining service excellence

Qualifications

Required

• High School Diploma or equivalent

• Strong customer service and communication skills

• Excellent organizational and multitasking abilities

• Ability to manage multiple priorities in a fast-paced environment

• Strong problem-solving skills

• Proficiency with Microsoft Office applications

Preferred

• Associate's Degree or Bachelor's Degree

• Experience in customer service, client services, healthcare, behavioral health, call center operations, employee assistance programs, or human services

• Experience working with confidential information

• Familiarity with CRM, database, or case management systems

Preferred Skills

• Customer Relationship Management

• Client Support

• Call Center Experience

• Referral Coordination

• Conflict Resolution

• Crisis De-escalation

• Relationship Building

• Time Management

• Problem Solving

• Microsoft Office Suite

• Microsoft Teams

• Zoom

• Adobe Acrobat

• Smartsheet

Ideal Candidate

The successful candidate will be:

• Highly customer-focused

• Empathetic and compassionate

• Detail-oriented

• Organized and dependable

• Comfortable making decisions independently

• Adaptable to changing priorities

• A collaborative team player

• Passionate about helping others

Apply Today

If you are looking for an opportunity to use your customer service expertise to positively impact the lives of others, we encourage you to apply for our Client Experience Specialist position in Harrisburg, PA and become part of the Pyramid Healthcare team.

***Due to the nature of behavioral healthcare work and our responsibility to ensure client safety, candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state‑mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting‑body regulations.***

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare ’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance

• Flexible Spending Accounts

• Life Insurance

• Paid Time Off

• 401(k) with Company Match

• Tuition Reimbursement

• Employee Recognition Programs

• Referral Bonus opportunities

• And More!

Want to know more?

To learn more about Pyramid Healthcare , and how you can achieve personal and professional growth, visit us at: .

Pyramid Healthcare , Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.

Originally posted on Himalayas

• Client Experience Specialist
• Customer Support Specialist
• Customer Service
• Case Coordinator

Source: Himalayas