(fluent English & French) Customer Support Consultant, SupportYourApp

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Deliver outstanding customer support via emails, chats and calls;

Follow internal procedures and SOPs;

Collaborate with internal teams to ensure efficient issue resolution;

Handle sensitive customer data with care and security;

Apply the latest and greatest customer happiness practices;

Maintain deep understanding of client solutions and meet KPI;

Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Fluency in French and English (C1 or higher), both spoken and written;

At least 6-12 months of experience in customer support;

Strong analytical thinking and research skills;

Positive, proactive and responsible attitude;

How can we help?

How can we help?

(fluent English & French) Customer Support Consultant

About the job