MSP Technology Operations Specialist (SolarWinds)

• Demonstrate confidence and appropriate communication skills, both verbal and written.

• Prioritize and multitask to ensure all assignments are completed within the set time frames while maintaining a standard of quality work.

• Focus on internal documentation and system configuration audits to ensure efficiency and streamline Knowledge and Data Management.

• Gather and build thorough support documentation regarding client environments, performing compliance checks to ensure standards are met, and sharing knowledge with the Service Operations Teams.

Key Responsibilities

Platform Administration

• Administer and maintain Jolera 's SolarWinds Platform and associated modules.

• Manage platform configuration, users, permissions, licensing, polling engines, monitoring templates, alerts, dashboards, reports, and other platform components.

• Monitor platform health, performance, and capacity and identify opportunities for improvement.

• Maintain SolarWinds standards, configuration, documentation, and operational procedures.

Client & Device Onboarding

• Own the technical SolarWinds component of client onboarding.

• Work with Onboarding Specialists, Project Managers, and clients to identify infrastructure and services requiring monitoring.

• Configure and onboard servers, network devices, applications, storage, virtualization, and other supported infrastructure.

• Configure appropriate polling methods, monitoring templates, thresholds, alerts, and dependencies.

• Validate monitoring and resolve onboarding or communication issues prior to service go-live.

Monitoring & Alerting

• Design, configure, and maintain effective monitoring and alerting within SolarWinds.

• Configure and troubleshoot monitoring using appropriate technologies including SNMP, ICMP, WMI/WinRM, APIs, and SolarWinds Platform Agents where applicable.

• Develop and maintain monitoring templates, thresholds, alerts, dependencies, dashboards, and reports.

• Review monitoring and alerting performance to reduce false positives, alert noise, and monitoring gaps.

Platform Maintenance & Improvement

• Perform ongoing SolarWinds platform maintenance, upgrades, patches, and configuration changes in accordance with Jolera Change Management processes.

• Identify and implement improvements to platform performance, scalability, reliability, and monitoring capabilities.

• Evaluate new SolarWinds features and modules and recommend opportunities to enhance Jolera 's managed services.

Automation & Integrations

• Identify opportunities to automate SolarWinds administration, onboarding, monitoring, reporting, and operational processes.

• Develop automation using SolarWinds APIs, PowerShell, scripting, and other appropriate technologies.

• Develop and maintain integrations between SolarWinds and other Jolera platforms, including PSA, ITSM, RMM, reporting, CMDB, and automation platforms.

• Participate in Jolera 's broader Automation and AI initiatives where SolarWinds can contribute to operational efficiencies.

Technical Support & Escalation

• Act as the primary technical escalation point for SolarWinds-related issues.

• Provide advanced troubleshooting and root-cause analysis for monitoring, polling, alerting, platform, and integration issues.

• Work with internal technical teams and SolarWinds Support to resolve complex issues.

Documentation & Standards

• Develop and maintain technical documentation, standards, procedures, and best practices related to SolarWinds.

• Ensure SolarWinds configurations and processes align with Jolera security, operational, and Change Management standards.

• Provide technical guidance and knowledge transfer to internal teams.

Collaboration & Continuous Improvement

• Work closely with Onboarding, Service Delivery, GIRC, Project Management, and other technical teams.

• Provide technical input into client solutions, service design, RFPs, and proposals where SolarWinds is involved.

• Continuously evaluate the SolarWinds environment and identify opportunities to improve service quality, operational efficiency, automation, and scalability.

Requirements

Qualifications & Experience

• SolarWinds Certified Professional (SCP) is an asset

• Minimum of 3 years of hands-on experience administering and supporting SolarWinds environments.

• Experience with the SolarWinds Platform and associated modules.

• Experience implementing and supporting SolarWinds within an enterprise, MSP, NOC, or similar environment.

• Experience onboarding and monitoring network infrastructure, servers, applications, and other IT infrastructure.

• Experience configuring and troubleshooting SNMP, ICMP, WMI/WinRM, APIs, and network connectivity.

• Experience with SolarWinds automation, APIs, or scripting is preferred.

• Experience integrating monitoring platforms with ITSM, PSA, RMM, or other operational systems is preferred.

• Strong understanding of SolarWinds Platform architecture, polling, monitoring, alerting, and reporting.

• Strong understanding of network and systems monitoring technologies.

• Knowledge of SNMP, ICMP, WMI/WinRM, TCP/IP, DNS, and common network protocols.

• Knowledge of Windows and Linux server environments.

• Strong troubleshooting and analytical skills.

• Strong understanding of automation and scripting concepts.

• Ability to design standardized monitoring solutions across multiple client environments.

• Strong communication and collaboration skills.

Benefits

What We Offer

Competitive compensation & benefits package.

Company events, recognitions, and celebrations.

Career development and growth opportunities.

Originally posted on Himalayas

• Technical Operations Specialist
• Solarwinds
• Systems Administrator
• Infrastructure Operations Technician

Source: Himalayas