V107C Bilingual Billing Specialist

• Track every expected payment until it is paid, formally rescheduled, escalated, or otherwise resolved.

• Manage a portfolio of approximately 150 to 200 active client accounts.

• Follow up promptly on missed payments and broken payment promises.

• Independently resolve routine billing and client account issues within established policies.

• Contribute recommendations that improve billing processes and reduce friction for clients and internal team members.

• Ensure clients understand what they owe, when payments are due, what they have paid, and what remains outstanding.

• Explain invoices, payment schedules, and financial commitments to new clients.

• Address financial questions and potential misunderstandings early in the client relationship.

• Monitor missed payments, broken commitments, overdue balances, and required next actions.

• Maintain accurate and current invoices, payments, account balances, payment plans, and client account records.

• Ensure every expected payment has an amount, due date or promise date, current status, and documented next action.

• Support attorney trust account activity, including entering client trust balances.

• Escalate exceptions, disputes, discrepancies, and unusual situations when necessary.

• Identify and flag trust account discrepancies for the external bookkeeper.

• dentify patterns involving confusing invoices, lost payment promises, or inefficient processes.

Requirements:

• Full-time, remote position

• Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time

• Professional written and spoken communication skills in English and Spanish

• At least two years of experience in accounts receivable, billing, collections, client accounts, or comparable work involving financial conversations with customers or clients

• Experience managing invoices, payments, balances, payment plans, and client account records

• Comfort conducting proactive outbound phone follow-up regarding missed payments, broken commitments, and overdue balances

• Experience handling a portfolio of approximately 150 to 200 active client accounts at a time

• Familiarity with Docketwise or a comparable legal practice management system is helpful but not required

• Experience with law-firm billing or legal practice management software is preferred

• Familiarity with attorney trust accounting and IOLTA activity is preferred

• Experience preparing trust disbursements under supervision is preferred

• Familiarity with trust fund handling rules is a plus

• Reconciliation experience is not required

Work Shift:

8:30 AM - 5:30 PM [PST][PDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Originally posted on Himalayas

• Billing Specialist
• Accounts Receivable Specialist
• Collections Specialist
• Billing Coordinator

Source: Himalayas