Atlassian Administrator 1726

• Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance.

• Provide technical support and guidance to end users, resolving issues and answering platform-related questions.

• Create and maintain technical documentation, knowledge base articles, and user guides.

• Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage.

• Participate in governance initiatives, platform optimization, and continuous improvement efforts.

Requisitos

Education & Experience

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience).

• Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments.

• Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud .

Technical Skills

• Strong expertise in:

• Jira workflow design and administration.

• Custom fields, screens, permission schemes, and notification schemes.

• Confluence administration and space management.

• Jira Service Management (JSM) and ITSM process implementation.

• Experience developing automations using:

• Automation for Jira.

• ScriptRunner (Groovy).

• Atlassian REST APIs.

• Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions.

• Knowledge of identity and access management solutions, including Okta , SSO, and SAML.

• Experience managing users, groups, permissions, and security controls within cloud environments.

• Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance.

• Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable.

Soft Skills

• Excellent verbal and written communication skills.

• Ability to explain technical concepts to both technical and non-technical stakeholders.

• Strong customer-service mindset and user support experience.

• Ability to work independently and manage multiple priorities effectively.

• Strong organizational skills and attention to detail.

• Collaborative team player with a proactive and solution-oriented approach.

Preferred Qualifications

• Atlassian certifications (ACP or equivalent).

• ITIL Foundation certification.

• Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments.

• Experience leading Atlassian implementations, migrations, or governance initiatives.

• Familiarity with Agile and Scrum methodologies.

• Experience with SQL, reporting tools, or Business Intelligence solutions.

• Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations.

Position Details

Location: Remote

Employment Type: Full-Time

Level: Senior

Language Requirement: Advanced English (B2+/C1) required

• DevOps & Infrastructure

Source: Jobicy