International Delivery Manager

• Support a positive coach experience and respond to queries, concerns, and feedback.

• Partner with Talent Acquisition and Leadership on coach sourcing, interviewing, selection.

• Serve as the primary escalation point for coach performance concerns and complex service delivery issues.

Program Delivery & Client Support

• Partner with Client Success and Sales teams to clarify delivery requirements, coordinate coach expertise, and support successful execution of international client programs.

• Coordinate coach availability and staffing preparation for onsite events, virtual programs, and specialized client engagements.

• Coordinate multilingual program delivery, translations, localized resources, and specialized client requests.

Operational Excellence

• Contribute to quality assurance initiatives through operational audits and continuous process improvement, partnering with the Quality team and the Training team.

• Analyze operational trends, identify risks, and recommend solutions that improve delivery effectiveness.

• Develop and implement standardized workflows and operating procedures that support scalable growth.

• Develop and implement coaching standards, best practices, and quality expectations across the international network, in partnership with the Training team.

Financial & Administrative Management

• Contribute to the monthly international coach billing process owned by Finance, ensuring accurate inputs, timely review, and appropriate follow-up on payment-related items.

Cross-Functional

• Lead cross-functional initiatives and projects that improve international service delivery and customer experience.

• Collaborate closely with the Operations team to ensure a seamless coach and participant experience.

• Align with Delivery teams across NA and international regions on shared practices, timelines, quality standards, and community initiatives.

• Partner with Customer Success and Sales teams to anticipate upcoming delivery needs and communicate coach community capabilities and market considerations.

• Coordinate with Product and Content teams on updates, translations, and Platform improvements.

Experience

• 6+ years of experience in operations, program management, client delivery, talent management, or a related field.

• Excellent project management and organizational skills.

• Experience supporting global organizations and coordinating distributed or global teams.

• Experience managing multiple priorities in a fast-paced, client-focused environment.

• Excellent communication and stakeholder management skills.

• Experience driving continuous improvement.

• Strong analytical and problem-solving abilities.

• Experience in career transition, coaching, talent management, or professional services.

• Experience with CRM and operational systems.

Education

• Bachelor's or Master’s degree in Business, Human Resources, Operations, or related field, or equivalent experience.

Originally posted on Himalayas

• Delivery Manager
• Program Manager
• Operations Manager
• International Operations Manager

Source: Himalayas