Player Support Agent - English, TransPerfect

About the job

OVERVIEW

Great player support is part of what keeps games alive. As a Player Support Agent, you are often the fi rst person a player reaches when something goes wrong. Whether they are locked out of an account, reporting a bug, asking about a purchase, or looking for help with a game feature, your role is to provide clear, accurate, and professional support. You will work as part of a global gaming support team, helping players across different titles, platforms, and communities. This is an ideal role for someone who enjoys video games, communicates clearly, learns quickly, and wants to build experience in the games industry.

WHAT YOU’LL DO

Respond to player queries through approved ticketing, chat, email, and social support channels.

Triage player issues, investigate reported problems, and follow documented steps.

Provide clear, friendly, and accurate responses in line with project guidelines.

Become familiar with the games you support so you can better understand player issues.

Carry out account actions only where permitted by written policy and access permissions.

Document player issues, trends, bugs, and escalations in the appropriate workspace.

Escalate complex, sensitive, or high-impact issues to the correct internal or client-side teams.

Meet agreed service level, productivity, quality, and player experience targets.

Assist with reporting by tracking information through approved platforms and spreadsheets.

Support your managers and teammates with role-appropriate tasks when needed.

Maintain high standards of confi dentiality, data privacy, and information security at all times.

How can we help?

How can we help?

Player Support Agent - English

About the job