Dynamics 365 CE/CRM Consultant

Required Qualifications

• Bachelor’s degree in Systems Engineering, Software Engineering, Business Administration, Industrial Engineering, Technology, or a related field. Equivalent demonstrated professional experience may also be considered.

• 5+ years of experience in consulting and implementing Microsoft Dynamics 365 Customer Engagement / CRM or closely related solutions.

• Strong experience working with complex production environments.

• Hands-on knowledge of Microsoft Dynamics 365 Sales, Dynamics 365 Customer Service, Microsoft Power Platform, Dataverse and CRM configuration, business and sales processes, customer journey and service processes, data modeling and integrations, security and access management, and automation and business rules.

• Experience considering quality, service continuity, performance, cost, metrics, and technical risk when designing solutions.

• B2 English proficiency, with the ability to understand technical documentation and communicate effectively in a professional environment.

What We’re Looking For

• Strong communication skills and customer/service orientation.

• Analytical thinking, structured problem solving, results orientation, and accountability.

• Continuous learning and the ability to apply new knowledge.

• Ability to guide others technically while collaborating effectively across multidisciplinary teams.

Nice to Have

Experience working across Power Apps, Power Automate, enterprise integrations, complex CRM migrations, deployment, adoption, support, and continuous improvement is highly valuable for this role.

• Customer Support

Source: We Work Remotely