Customer Success Manager, Enterprise (Missouri Valley)

• Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption

• Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights

• Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers

• Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction

Must Haves

• 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles

• Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level

• Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively

• Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience

• Proficiency with CRM and case management tools such as Salesforce and Jira

• Technical proficiency related to internet technologies, networking, and email security products

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience

#LI-MC2

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.

In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$119,040 — $140,000 USD

A note on AI in our process:

Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

• Customer Support