Team Lead - MSP Implementation & Presales

• Conduct technical discovery sessions with prospective clients to identify requirements and map to Client's service offerings.

• Prepare Bills of Materials (BOMs), effort estimates, technical architecture diagrams, and solution proposals.

• Lead proof-of-concept (PoC) engagements and technical presentations to clients and prospects.

• Review RFPs and tenders, providing accurate technical responses and costing inputs.

• Act as the technical bridge between sales and delivery to ensure solutions are accurately scoped, priced, and deliverable.

3. Team Leadership & Development

• Lead, mentor, and develop a team of implementation engineers and support specialists.

• Conduct regular 1-on-1s, performance reviews, and technical skills assessments.

• Build upskilling plans aligned to Client's vendor partnerships and service pillars.

• Provide escalation-level support oversight, ensuring the team meets SLA commitments without requiring day-to-day involvement.

• Manage resource allocation across implementation projects and support queues.

4.Client Relationship Management

• Serve as a senior technical point of contact for key MSP and implementation clients.

• Participate in client service review meetings, project kick-offs, and quarterly business reviews (QBRs).

• Proactively identify upsell and cross-sell opportunities and communicate these to the Account Management team.

• Ensure a high-quality, professional client experience across all implementation and presales engagements.

5.Process & Documentation

• Develop and maintain SOPs, runbooks, and knowledge base articles for implementation workflows.

• Ensure all client environments and project deliverables are documented in Client's PSA/ITSM toolsets.

• Champion automation and scripting to streamline implementation and support workflows.

• Drive continuous improvement across delivery processes using ITIL best practices

6.Security & Compliance

• Ensure all implementations and managed environments align with Client's ISO 27001 ISMS framework.

• Enforce endpoint security, patch management, and vulnerability management standards across client environments.

• Oversee firewall policy reviews, VPN management, and network security hygiene for managed clients.

• Ensure backup, disaster recovery, and BCP configurations are maintained and tested across the client base.

• Support VAPT coordination and remediation tracking for applicable client engagements

Required Qualifications & Experience

1.Experience

• 5–8 years of hands-on experience in an MSP, IT services, or systems integration environment.

• Minimum 2 years in a senior technical, implementation lead, or presales engineer capacity.

• Proven track record of leading technical implementations across cloud, cybersecurity, and networking solutions.

• Demonstrated presales experience — solution scoping, proposal writing, BOMs, and client presentations.

• Broad multi-vendor exposure: Microsoft, Sophos, Fortinet, Palo Alto, CrowdStrike, AWS, or Google Cloud.

2.Technical Skills

• Modern Workplace: Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune, Entra ID).

• Cloud & Infrastructure: Microsoft Azure (IaaS/PaaS, Azure Backup, Azure Monitor), AWS, Google Cloud Platform — fundamentals and administration.

• Cybersecurity: Sophos (Endpoint, Firewall, MDR), Fortinet (FortiGate, FortiManager), Palo Alto Networks (PAN-OS, Panorama), CrowdStrike Falcon, Microsoft Defender suite (Endpoint, Identity,Office 365).

• Networking: TCP/IP, VLANs, SD-WAN, VPN (IPSec/SSL), routing & switching, firewall policy management.

• Server & Infrastructure: Windows Server (2016/2019/2022), Linux (Ubuntu/RHEL/CentOS), Active Directory, DNS, DHCP, Group Policy, Hyper-V / VMware.

• Backup & DR: Veeam, Azure Backup, Acronis, or equivalent enterprise backup solutions.

• PSA/ITSM tools: Zoho Desk, ConnectWise, Autotask, Freshservice, or equivalent.

• RMM tools: N-central, ConnectWise Automate, NinjaRMM, or equivalent.

• Scripting & Automation: PowerShell (essential), Bash or Python as a plus

3.Soft Skills

• Strong leadership presence with the ability to inspire and hold a team accountable

• Excellent verbal and written English communication skills

• Structured problem-solver with a calm, decisive approach under pressure

• Customer-first mindset with professional client-facing communication skills

• Strong documentation discipline and attention to detail

Interested candidates may send their CV to

Originally posted on Himalayas

• Solutions Engineer
• Pre Sales Engineer
• Sales Engineer
• Solutions Consultant

Source: Himalayas