Supervisor, Contact Centre

• Do you have a University or College degree in Business or a related discipline?

• Do you have 2-3 years of experience working in the Financial services industry for a customer service/call center or back office Administration environment?

• Do you have 1-2 years of experience with Customer Retention programs?

• Do you have superior customer service skills?

• Do you have excellent communication skills? Are you able to articulate clearly and effectively over the phone and in writing?

• Do you have strong analytical skills?

• Are you proficient with Microsoft Office 365?

• Do you have excellent organizational and time management skills? Do you have the ability to multi-task in a fast-paced environment?

• Can you utilize leadership skills to supervise and support a Contact Centre team?

• Can you manage team workload and practices to optimize effectiveness and efficiency?

Don’t meet every single requirement? That’s okay. We encourage you to apply anyway. We believe in investing in potential and supporting our team members as they grow into their roles. If this opportunity excites you, but your experience doesn’t align perfectly, we still want to hear from you.

Benefits

As an employee at Embark you will benefit from so many great employee perks…

🌍 Flexible Ways of Working: Design your workday around what matters most. With flexible hours, you can balance work with all the other important things in life. And, with our Remote Work Arrangement, you can work from anywhere in the world for part of the year—whether that’s a beach in Bali or your cozy cabin in Muskoka.

💪 Health Wellbeing Support: Your wellbeing is our priority. Enjoy fitness reimbursements, paramedical coverage, and a generous health spending account. Recharge with Embark Wellness Days and wellness-focused afternoons, and access extended mental health support whenever you need it.

🚀 Career Development That Moves You Forward: Fuel your growth with funding for courses, certifications, and conferences. Explore new horizons through job rotations and secondments, and benefit from ongoing coaching and personalized development planning that keeps your career moving. At Embark , people stick around for the long-haul.

🎓 RESP Matching — Because Futures Matter: We don’t just talk about education—we invest in it. On top of RRSP matching, you’ll receive RESP matching to help your loved ones pursue their post-secondary dreams.

🎉 Fun Is Part of the Job: We take fun seriously. From themed parties and surprise treat days to team socials that actually make you want to show up, we create moments that spark joy, build connection, and make work feel like more than just work.

We use artificial intelligence (AI) tools to support aspects of the recruitment process.

Recent Awards

Originally posted on Himalayas

• Contact Centre Supervisor
• Call Center Supervisor
• Customer Service Supervisor
• Customer Service Lead

Source: Himalayas