Customer Enablement Manager

• Measure and Optimize Customer Impact: Use adoption, engagement, and efficacy data to assess whether enablement is driving meaningful behavior change and business outcomes. Identify trends, adjust engagement strategies, and use insights to strengthen customer plans and CEM programs.

• Strengthen Customer Partnerships and Commercial Outcomes: Identify risks, expansion opportunities, and new use cases through your customer engagements. Partner with account teams to connect adoption and enablement strategies to retention, expansion, and long-term customer value.

About you

• 6+ years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a related customer-facing role, ideally within SaaS.

• Demonstrated experience independently leading complex enterprise customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption, behavior change, or business transformation.

• Strong consultative skills with the ability to uncover root causes, synthesize complex information, challenge assumptions constructively, and translate ambiguity into clear recommendations and action plans.

• Experience engaging and influencing senior and executive stakeholders, including navigating competing priorities and building alignment across diverse stakeholder groups.

• Excellent facilitation and communication skills, with the ability to lead strategic conversations and high-impact sessions for audiences ranging from practitioners to executives.

• Strong project and portfolio management skills, with a track record of independently managing multiple complex customer engagements and driving work forward without significant oversight.

• Strong commercial acumen and an understanding of how adoption, customer value, retention, expansion, and organizational change are connected.

• Strong product and technical curiosity, with the ability to quickly develop expertise in new technology and translate AI and workflow capabilities into meaningful customer use cases.

• Data-informed and outcomes-oriented, with experience using customer signals and metrics to evaluate impact, identify risks, and adjust strategy.

• Proven ability to influence cross-functional partners and contribute to improvements in programs, processes, playbooks, or customer strategy beyond your own individual accounts.

• Comfortable operating in a fast-moving and ambiguous environment, exercising strong judgment, prioritization, and ownership.

• Collaborative teammate who actively mentors others, shares expertise, and helps raise the quality and consistency of the broader team's work.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we'll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value, which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between [comp range]. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits

• Career coaching & support

• Inclusive family building benefits

• Long-term savings or retirement plans

• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

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About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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