Sales Administrator - (MSP, Xero, Halo PSA, ConnectWise Manage )

• Experience maintaining CRM systems, sales pipelines, contracts, customer records, and subscriptions.

• Familiarity with CRM platforms such as Salesforce or HubSpot is advantageous.

• Understanding of Microsoft licensing, cloud solutions, and IT hardware or software procurement is desirable.

Core Competencies

• Strong organisational and time-management skills.

• Excellent written and verbal communication.

• High attention to detail and accuracy.

• Strong customer service and stakeholder management skills.

• Ability to manage multiple priorities and coordinate activities across different teams.

• A proactive and process-focused approach to sales administration.

Responsibilities

Sales Administration

• Support Account Managers throughout the sales lifecycle.

• Prepare, review, and issue customer quotations and proposals.

• Create and maintain opportunities within CRM and PSA platforms.

• Keep customer records, contracts, and sales documentation accurate and up to date.

• Monitor sales opportunities and ensure relevant information is maintained correctly.

• Follow up on outstanding quotations and customer requests.

• Support contract renewals and recurring service agreements.

Procurement & Vendor Coordination

• Raise and process purchase orders accurately.

• Obtain supplier pricing, product information, and licensing details.

• Coordinate hardware, software, and licensing orders.

• Liaise with distributors and vendors to obtain order updates and resolve issues.

• Track procurement activities through to completion.

PSA & CRM Administration

• Maintain accurate records within Halo PSA, ConnectWise Manage , or equivalent platforms.

• Update opportunities, projects, contracts, subscriptions, and customer information.

• Generate reports relating to sales activity, renewals, and pipeline performance.

• Identify opportunities to improve sales administration processes and workflows.

Invoicing & Billing Support

• Generate customer invoices using Xero .

• Validate billing information and ensure invoices are accurate.

• Reconcile supplier invoices against purchase orders and customer sales orders.

• Assist with recurring billing and subscription renewals.

• Provide administrative support to Sales and Finance teams on billing-related activities.

Customer & Stakeholder Communication

• Act as a key point of contact for customer enquiries relating to quotes, orders, renewals, and procurement.

• Provide timely and professional updates to customers and internal stakeholders.

• Coordinate communication between customers, vendors, Account Managers, Finance, and service delivery teams.

• Help maintain a positive customer experience through accurate and responsive communication.

How we take care of our team

💰 Get paid in Australian Dollars

🏥 Medical insurance from day one for you + spouse (or parents if unmarried)

🩺 Generous OPD coverage from doctor visits to all your medical needs

🏡 Home office setup allowance to build your ideal workspace

🌐 Internet allowance to keep you connected

💪 Gym & wellness allowance to stay fit and balanced

🎉 Work hard, play hard – regular team events & engagement activities

🧠 Diji Assist – Mental health & counseling support when you need it

📚 We invest in you – reimbursement for industry certifications

🗣️ Open-door culture – your ideas and feedback always matter

🌍 Flexible work – home or office, wherever you do your best work

🏆 Rewards & recognition that actually recognize you

🥳 Great christmas & financial year-end parties to unwind with your loved ones

By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your , your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.

Originally posted on Himalayas

• Sales Administrator
• Sales Support
• Sales Operations
• Sales Coordinator

Source: Himalayas