Headquarters: Cairo, Egypt
URL: http://rsa.com
Principal Responsibilities:
- Develop and maintain custom Salesforce solutions using Apex, Lightning Web Components, and Flows
- Configure, customize, and support Salesforce Sales Cloud, CPQ, Experience Cloud, and other platform capabilities.
- Support the administration, configuration, and ongoing enhancement of HubSpot, including integrations, workflows, forms, and marketing automation.
- Work with business and technical teams to understand requirements and implement effective solutions within the Salesforce platform
- Participate in code reviews and contribute to the enforcement of Salesforce development best practices
- Support ongoing Salesforce administration tasks including configuration, user management, data quality, and reporting
- Troubleshoot production issues, identify root causes, and implement sustainable solutions across the CRM ecosystem.
- Collaborate effectively with other developers, administrators, and business stakeholders in an Agile environment
- Contribute to CRM modernization initiatives by leveraging automation, AI capabilities, and emerging Salesforce and HubSpot features.
- Create and maintain technical documentation, solution designs, and support documentation.
- Stay current with Salesforce and HubSpot platform releases, new capabilities, and industry best practices.
Skills:
- Experience developing and supporting Salesforce Experience Cloud, Service Cloud, Sales Cloud, or other Salesforce Cloud applications, including setup, theming, and user access controls
- Experience integrating Salesforce with enterprise applications using REST APIs, SOAP APIs, middleware, or integration platforms.
- Working knowledge of HubSpot administration, APIs, workflows, or marketing automation, or the ability to quickly learn and support HubSpot.
- Solid understanding of Salesforce administrative features such as profiles, roles, flows, validation rules, and page layouts
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and interpersonal skills; able to collaborate across functions
- Experience working in an Agile or Scrum environment
- Self-motivated with the ability to manage multiple priorities in a remote work setting
