Level 3 Engineer and Microsoft 365 Specialist

• Experience configuring or improving RMM and PSA platforms and associated workflows.

• Working knowledge across networking, endpoint management, identity, security, backup, and SaaS administration.

• Ability to audit technology environments, identify control or configuration gaps, and deliver structured remediation.

• Strong written and verbal English communication skills with excellent technical documentation discipline.

Technical Skills

• Strong Microsoft 365 administration and security expertise.

• Hands-on capability with Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management.

• Experience with Microsoft Purview, data loss prevention, and information/document classification.

• Knowledge of RMM and remote-support platforms; NinjaOne experience is highly regarded, while TeamViewer familiarity is beneficial.

• Experience configuring PSA platforms and service-management workflows.

• Microsoft Azure capability, particularly virtual machine and terminal-server provisioning, is highly regarded.

• Experience with Microsoft 365 and SaaS backup solutions, including NinjaOne SaaS Backup, is advantageous.

• Familiarity with multi-tenant management solutions such as CIPP or Microsoft Lighthouse is advantageous.

• Experience supporting Ubiquiti UniFi networking and Lenovo and HP desktop environments.

• Sound understanding of SaaS concepts, cybersecurity controls, and secure administration practices.

Qualifications & Certifications

• Relevant Microsoft certifications covering Microsoft 365, endpoint management, security, or Azure, or equivalent demonstrable technical capability.

• ITIL certification is highly regarded, supported by practical knowledge of IT service management and change management.

• A tertiary qualification in Information Technology, Computer Science, Systems Engineering, or a related discipline is desirable.

Professional Attributes

• Methodical, structured, and highly attentive to detail.

• Proactive and self-directed, with the confidence to identify priorities and recommend improvements.

• Strong commitment to clear, accurate, and maintainable technical documentation.

• Practical builder mindset with ownership of solution quality, usability, and maintainability.

• Comfortable balancing platform-development initiatives with client support requirements in a growing MSP environment.

• Curious about AI, automation, and emerging technologies, with an ability to explore them responsibly.

• Reliable and trustworthy when managing privileged access to client environments.

Responsibilities

• Design, configure, and continuously improve internal IT systems, tools, and service-delivery capabilities.

• Build and administer remote monitoring and management environments, including supporting the transition toward NinjaOne and existing TeamViewer capabilities.

• Configure and enhance PSA platforms and associated operational workflows.

• Deliver Level 1, Level 2, and Level 3 technical support, including incident triage and incident management.

• Implement and administer Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management environments.

• Configure Microsoft Purview capabilities, including data loss prevention and information/document classification.

• Implement and maintain Microsoft 365 and SaaS backup solutions.

• Support secure administration across multiple Microsoft 365 tenants using appropriate tenant-management platforms.

• Assess and audit internal and client environments, identifying security, configuration, and control gaps and implementing structured improvements.

• Support Microsoft Azure and broader systems-engineering activities, including virtual machine and terminal-server provisioning.

• Configure and support Ubiquiti UniFi networking environments and Lenovo and HP desktop devices.

• Create and maintain comprehensive technical documentation, implementation records, standards, procedures, and change records.

• Apply structured IT service-management and change-management practices across technical work.

• Help strengthen client environments against relevant cybersecurity standards and controls, including SMB1001 Gold where applicable.

• Explore practical applications of AI and automation to improve internal processes, service delivery, and client outcomes.

• Proactively identify priorities, ask informed questions, and recommend improvements with limited day-to-day direction.

How we take care of our team

💰 Get paid in Australian Dollars

🏥 Medical insurance from day one for you + spouse (or parents if unmarried)

🩺 Generous OPD coverage from doctor visits to all your medical needs

🏡 Home office setup allowance to build your ideal workspace

🌐 Internet allowance to keep you connected

💪 Gym & wellness allowance to stay fit and balanced

🎉 Work hard, play hard – regular team events & engagement activities

🧠 Diji Assist – Mental health & counseling support when you need it

📚 We invest in you – reimbursement for industry certifications

🗣️ Open-door culture – your ideas and feedback always matter

🌍 Flexible work – home or office, wherever you do your best work

🏆 Rewards & recognition that actually recognize you

🥳 Great christmas & financial year-end parties to unwind with your loved ones

Originally posted on Himalayas

• IT Engineer
• Systems Administrator
• Microsoft 365 Administrator
• Technical Support Engineer

Source: Himalayas