Milestone Technologies is looking for a Service Compliance Lead to join our team. The function of the Service Compliance Coordinator is to identify and report on service operational performance to ensure achievement of service compliance across receiving, UR management, inventory management and shipping. With the assistance of the Lead Service Improvement Engineer, the coordinator will employ service performance data analysis & trending to investigate service performance. They will also use root cause analysis investigation to explore reasons for missed targets & non-compliance. This output will be used to ensure harmonization of service standards and adherence to operational compliance across the North America Regional IBOS service. They will work with internal stakeholders to take action upon gaps in standards and compliance to reduce any potential operational or commercial impact.
Responsibilities
- Produce and Analyze data metrics to support the tracking and report of service SLA's & KPI's
- Track and report on Milestone Team performance critical success factors as per contracted SOW Develop, track and report on underlying Operational Data, not limited to SOX, UR's, H&S, Site Storage Capacity and Aging Inventory Support Root Cause Analysis by identifying opportunity for RCA on areas such as SOX, UR Management, Cycle Count, Receipt Management and Month End that assists in the drive of service rollout of solutions that assist in developing and managing adherence to Service Harmonization and SOP execution
- Support the identification and sharing of areas for improvement regarding services, processes, and functions for Milestone and client IBOS operations to support incremental operational improvements
- Assist in the tracking to completion on all Continuous Service Improvement activity
- Provide a SPOC for Milestone IBOS NA collaboration on client PI group projects
- Assist in the identification of the potential service impact of change on operating models, including process, people, organizational structure, service governance and SLA/KPI reporting
- Participate with client PI Group in reviewing the release of changes or additions to SOP's and supporting systems and tools Provide written reports documenting Vendor's performance of Services Partner to seek, proactively recommend, and drive implementation of approved process improvements to increase productivity, customer satisfaction, and overall program efficiency as it relates to the Services Participate in site related audits and inspections related to all operational activity
- Ensure correct Inventory management controls regarding the labeling and placement procedures in line with SOPs Compliance with Receipt Management SOPs covering 3-way matching, Unordered Receipt Management, serialization and asset tagging, and standard carrier receiving Correct inventory handling/breakdown and storage in designated storage rooms as per SOPs Ensure all Consigned Inventory, Assets and Bulk stock is accurately counted monthly for all required storage locations
