Metasys
Pay not stated in the advert
Role Overview
We are seeking a proactive and technically inclined Tech Ops Intern to support the smooth day-to-day operation of our internal systems and tools. This role forms the backbone of our internal technical environment, ensuring team members have the right access, tools, and support to work efficiently across engineering, product, AI/ML, and business functions.
This internship provides hands-on exposure to IT operations, system support, access management, and infrastructure monitoring in a fast-paced, global technology organization.
Internship Details
Duration: 3 months, with potential extension based on performance
Work Mode: Remote
Stipend: Unpaid initially; performance-based evaluation in the first quarter may lead to a paid internship extension or full-time opportunity
Key Responsibilities
Support onboarding and offboarding of team members, including access provisioning and deprovisioning across internal tools and cloud platforms
Maintain and track IT hardware and software asset inventory
Provide first-level technical support for internal SaaS tools (project management, ticketing, communication platforms)
Manage user roles, permissions, and access controls in coordination with security guidelines
Monitor system dashboards and logs to identify issues and anomalies
Perform initial troubleshooting and escalate critical incidents to DevOps, SRE, or Engineering teams
Maintain internal documentation, SOPs, runbooks, and knowledge base articles
Support internal tools and access requirements for AI/ML and Data teams
Required Skills & Qualifications
Currently pursuing or recently completed a degree in Computer Science, IT, Information Systems, Engineering, or related field
Basic proficiency with operating systems (Windows, macOS, Linux)
Strong problem-solving and troubleshooting skills
Good communication skills and a user-support mindset
Ability to manage multiple requests and priorities
Preferred / Technical Skills
Familiarity with monitoring and logging tools (Grafana, Prometheus, Loki – nice to have)
Basic understanding of identity and access management concepts
Experience with service desk or ticketing systems
Understanding of basic networking concepts (DNS, VPN, TCP/IP)
Exposure to cloud platforms or internal IT systems
Basic knowledge of security and access control best practices
What You Will Gain
Hands-on experience in technical operations and IT support
Exposure to infrastructure monitoring and incident management
Practical understanding of access control and system administration
Experience supporting AI/ML and engineering teams
Mentorship from Program Managers, SREs, and Engineering Leaders
Certificate of Internship Completion upon successful completion
Opportunity for paid or full-time conversion based on performance
Performance Evaluation
Performance will be assessed based on:
Responsiveness and resolution speed for internal support requests
Accuracy and timeliness of onboarding/offboarding activities
Effectiveness in monitoring and escalation of system issues
Quality of documentation and process adherence
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