Program Manager (Customer Success)

Coordinate Third-Party Infrastructure: Synchronize delivery timelines and technical specifications with third-party infrastructure providers and partners, supporting senior leadership in commercial and contractual decision-making where needed.

Facilitate Dependency Mapping & Risk Management: Facilitate stakeholder coordination and dependency mapping across cross-functional teams, resolving operational blockers at the working level and escalating critical decisions to senior stakeholders. Maintain the program's risk and compliance register and drive a regular cadence for regulatory-readiness governance and mitigation.

Build Account Intelligence: Maintain deep, current knowledge of each ecosystem's goals, tech stack, governance, roadmap, and funding landscape. Anticipate client needs and surface opportunities before they are asked for.

Grow the Account: Partner with Sales, Secure Development, Security Services, and Growth to identify upsell opportunities, build compelling renewal narratives tied to value delivered, and contribute directly to the business unit's recurring revenue and subscription targets. Coordinate on target-state and go-to-market use cases, monitoring GTM execution and flagging slippage to program leadership.

Engage Technically: Review codebases at a high level for estimation purposes, hold meaningful technical conversations with client engineering teams, and translate between the client's technical context and OpenZeppelin 's delivery teams.

Operate with Rigor: Monitor team performance against key delivery metrics including resource utilization, allocation, and on-time delivery. Use our internal tooling (GitHub, Notion, Slack, HubSpot, and our internal automation system) to streamline workflows and reduce operational overhead.

Deliver Unreasonable Hospitality: Every interaction should exceed expectations. You set the standard for exceptional client care across all account touchpoints, and the judgment calls that AI tooling cannot replicate are yours to make.

You have

• 5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, Engagement Management, Solutions Architecture, or a closely related customer-facing technical role.

• Proven track record managing complex, multi-stakeholder technical delivery on time and within scope, and managing a book of business with renewal and expansion responsibility.

• Technical background sufficient to review code at a high level for estimation and to hold credible conversations about smart contract architecture. You do not need to write Solidity, but you should not be lost in a code review.

• Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and the dynamics of open-source business models. Genuine passion for the space.

• Solidity or Rust reading proficiency, or hands-on cybersecurity experience.

• Exceptional relationship-building skills. Clients call you first because they want to, not because they have to.

• Strong commercial instincts: experience managing renewal cycles, negotiating change orders, and building account expansion narratives.

• Superb organization and the ability to manage multiple complex engagements concurrently across many stakeholders and time zones.

• Advanced English; excellent written and verbal communication. Comfortable presenting to a CTO and a CFO in the same meeting.

• Advanced knowledge of project management and collaboration tools including GitHub, Notion, Linear, Slack, and HubSpot.

• Comfort working in a fully remote, async-first, globally distributed environment.

Nice to have

• Prior experience working directly with protocol teams, L2 ecosystems, or blockchain foundations.

• Familiarity with OpenZeppelin 's product suite (Contracts, Open-Source Tools, Audits, AI Auditor).

• Project management certification (PMP, Scrum Master, or equivalent).

• Background in solutions consulting, technical pre-sales, or professional services delivery.

• Experience in a high-growth startup building processes from scratch.

• PMO or people management experience.

Logistics:

Our interview process takes place on Zoom and tends to consist of the following stages:

• Recruiter Call (30 minutes)

• Hiring Manager Call (30 minutes)

• Team Interview (30 minutes)

• Paid work test (up to 20 hours of paid work)

• Reference checks

Benefits

• Meet your teammates at company gatherings around the world 😎

• Enjoy the flexibility of fully remote work 🌎

• Take the time you need with flexible time off 🏝

• Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙

• Build your ideal home office with up to $500 in equipment support 🪑

• Stay covered with medical insurance 🏥

• Keep growing with learning and development opportunities 🧠

• Get a monthly stipend for your preferred co-working space 💻

At OpenZeppelin , we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us!

Use of AI as part of the recruiting process

As part of OpenZeppelin ’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin ’s Data Privacy Notice.

If you have questions about this recruitment process or would like to request human review of your application, please contact us at .

Originally posted on Himalayas

• Program Manager
• Technical Program Manager
• Customer Success Manager
• Technical Account Manager

Source: Himalayas