Technical Team Lead

• Active Directory and Group Policy.

• Windows Server and Windows desktop environments.

• Networking fundamentals, including DNS, DHCP, VPN, and TCP/IP.

• Identity and access management.

• ITSM and ticketing platforms.

• Remote Monitoring and Management (RMM) tools.

• Backup, endpoint security, and common MSP technologies.

• Exposure to Microsoft Azure, cloud infrastructure, virtualisation, networking, and security technologies is highly regarded.

Leadership & Development

• Demonstrated experience coaching, mentoring, or developing technical professionals.

• Ability to assess technical capability and provide clear, constructive development feedback.

• Strong understanding of ITIL principles and IT service management practices.

• Ability to explain complex technical concepts clearly and practically.

• Strong communication and stakeholder-management skills.

• Strong customer-service mindset and understanding of Australian MSP service expectations.

Qualifications & Certifications

• Relevant tertiary qualification in Information Technology, Computer Science, Engineering, or a related discipline is desirable.

• ITIL certification or demonstrated practical experience in ITIL-aligned environments.

• Microsoft, Azure, or other relevant industry certifications are highly regarded.

Responsibilities

Technical Coaching & Guidance

• Provide technical coaching and guidance to L1, L2, and L3 Support Engineers.

• Support engineers with complex technical issues, troubleshooting approaches, and technical decision-making.

• Coach engineers on structured troubleshooting, ownership, and effective resolution practices.

• Build technical confidence, independence, and overall engineering capability.

• Identify recurring technical challenges and recommend targeted coaching, learning, or knowledge-sharing initiatives.

Learning & Technical Development

• Partner with the Learning & Development Specialist to identify individual and broader technical capability gaps.

• Provide technical input into development plans and learning pathways.

• Help define and maintain technical competency expectations across L1, L2, and L3 levels.

• Support technical development and progression between engineering levels.

• Recommend practical learning activities, technical exercises, certifications, and development opportunities.

• Provide ongoing technical feedback to support capability improvement.

Technical Guilds & Knowledge Sharing

• Lead and facilitate technical Guilds across the engineering community.

• Develop Guild topics around capability needs, recurring challenges, and relevant technologies.

• Facilitate technical knowledge-sharing sessions, troubleshooting discussions, workshops, and practical learning activities.

• Encourage collaboration and knowledge sharing across engineering teams.

• Engage experienced engineers and subject matter experts in Guild activities where appropriate.

• Support the creation of reusable technical knowledge and best practices.

Technical Assessments

• Support technical assessments for prospective and existing engineers.

• Assist with technical interviews, internal skills assessments, and capability reviews.

• Evaluate technical competency against L1, L2, and L3 expectations.

• Provide structured feedback covering strengths, capability gaps, and development areas.

• Contribute to the development and continuous improvement of technical assessment frameworks, questions, and practical scenarios.

• Support progression and readiness assessments with technical stakeholders.

Managed Services Standards & Best Practices

• Promote strong technical and service-delivery standards across the engineering function.

• Coach engineers on ITIL-aligned practices, including incident, request, problem, and escalation management.

• Reinforce best practices for ticket ownership, technical documentation, prioritisation, and customer communication.

• Promote effective troubleshooting methodologies and root-cause thinking.

• Support continuous improvement of technical practices and engineering capability.

• Share relevant technical trends, tools, and practices that can improve managed services delivery.

How we take care of our team

💰 Get paid in Australian Dollars

🏥 Medical insurance from day one for you + spouse (or parents if unmarried)

🩺 Generous OPD coverage from doctor visits to all your medical needs

🏡 Home office setup allowance to build your ideal workspace

🌐 Internet allowance to keep you connected

💪 Gym & wellness allowance to stay fit and balanced

🎉 Work hard, play hard – regular team events & engagement activities

🧠 Diji Assist – Mental health & counseling support when you need it

📚 We invest in you – reimbursement for industry certifications

🗣️ Open-door culture – your ideas and feedback always matter

🌍 Flexible work – home or office, wherever you do your best work

🏆 Rewards & recognition that actually recognize you

🥳 Great christmas & financial year-end parties to unwind with your loved ones

Originally posted on Himalayas

• Technical Team Lead
• IT Team Lead
• Support Team Lead
• IT Manager

Source: Himalayas