Technical Support Specialist - L1

About the company:

Our client is a leading managed services provider delivering innovative IT solutions. Their expertise includes IT infrastructure, cybersecurity, ERP, and custom software development. With a client-focused approach, our client empowers businesses worldwide to grow and adapt in a digital world.

About the Job:

The Technical Support Specialist - L1 provides first-line support by troubleshooting technical issues, maintaining systems, and assisting users. This role is essential in ensuring smooth IT operations and delivering a high-quality support experience to clients across our client's services.

Responsibilities:

• Troubleshoot and resolve technical issues (e.g., Microsoft 365, hardware, connectivity)

• Deliver customer support via phone, email, or chat.

• Log and manage support tickets accurately

• Escalate complex issues to higher-level teams when needed.

• Monitor systems to proactively detect and address issues.

• Assist users with basic software/system training

• Perform routine maintenance tasks (updates, backups, checks)

Qualifications:

• Minimum 1 year of experience in a similar technical support role

• Bachelor's degree or equivalent qualification

• Basic knowledge of OS (Windows, macOS, Linux), Microsoft 365, Azure, and networking

• Strong communication and customer service skills