Offshore Launch
USD 1,600 / month
As the advert gives it
About Offshore Launch :
Offshore Launch is a business and growth operations firm helping home service owners scale their operations.
We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it.
We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.
Why Join Offshore Launch ?
Who We Serve
You’ll be the Office Manager for a family-owned residential plumbing, heating and cooling company. The family has been in the trade for 40+ years and serves homeowners in Connecticut and New York. They run a premium, professional operation:
Their customers expect polish, and so does the owner. This role is for someone who wants to own the office, not just support it.
What you’ll own
The phones. You are the first voice customers hear. You answer and book calls for service, emergencies (no heat, active leaks, no hot water) and estimates, calmly and professionally.
Scheduling and dispatch. Build and manage the technicians’ daily schedules, re-route them when emergencies come in, and keep customers updated on arrival times. The owner should not have to step in.
Follow-up. Make happy calls after jobs, follow up on open estimates per the SOP, and sell and renew maintenance memberships.
Job tracking. Track every job from booking through completion and invoicing, and flag any job that’s stuck, on hold or at risk of slipping.
Cash. Invoice, collect payments, keep receivables current and help customers through financing applications.
Compliance and admin. Handle permits, certificates of insurance (COIs), licenses and technician paperwork accurately and on time.
Payroll. Prepare accurate payroll every pay period.
Reporting. Send the owner a weekly report covering calls, booking rate, job completion, backlog, AR aging and memberships.
Systems and team. Keep the field service software (Housecall Pro, ServiceTitan or similar) clean and accurate. Support hiring and onboarding, and manage any office staff added as the company grows.
How you’ll be measured
You’ll succeed here if you have
Nice to have
Compensation & Benefits (to be provided by Offshore Launch ):
Note:
The Client is not involved in compensation or benefits. As an employee of Offshore Launch , all compensation and benefits are to be provided by the Agency.
Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.
Originally posted on Himalayas
