Contract Accounts Payable Manager, Customer.io

About the job

Headquarters: Americas Remote

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Eric Anderson, Senior Controller at Customer.io , and I'm looking for an AP Contractor to keep our T&E engine running clean through a busy stretch. Our Accounting team relies on Ramp and Navan to keep expense and travel spend moving, and we need someone who can own the day-to-day grind — coding, reconciling, chasing exceptions — without losing sight of the bigger picture. This is a 6-month contract with real ownership from day one, working closely with Terre Holmes and the AP team.

What we value

Ownership — you drive the exception queue to zero, not someone else.

Directness — you enforce policy clearly and kindly, without dodging hard conversations.

Precision — a mismatched dollar amount doesn't get past you.

What you’ll do

Own Ramp expense management end-to-end — review, code, and approve expense reports, chase missing receipts, and enforce policy compliance.

Administer Navan travel — reconcile bookings and spend, flag policy exceptions, and support employees through out-of-policy approvals.

Review AP bills for accuracy, coding, and approval routing — catching duplicate invoices and mismatched amounts before they hit the payment queue.

Reconcile Ramp and Navan activity against the GL and drive the exception queue to zero before every close.