Technical Support Engineer

Requirements

Minimum Qualifications, Education and Experience: • 1+ years of experience in an IT support role

• Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience. (Required)

• Proven IT support experience, preferably in healthcare or clinical environments. (Required)

• Strong customer relationship and call center support skills. (Required)

• Fluency in French and English (Required)

• Strong IT, networking, and general computer skills. (Required)

• Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows. (Required)

• Experience troubleshooting complex applications and software products. (Required)

• Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration. (Required)

• Familiarity with healthcare IT systems, including EMR and clinical software. (Required)

• Experience with ticketing systems and ITIL-based support processes. (Required)

• Knowledge of archival and storage media. (Required)

• Excellent troubleshooting, diagnostic, and analytical skills. (Required)

• Strong written and verbal communication skills. (Required)

• Ability to manage multiple tasks, work under pressure, and collaborate across teams. (Required)

• Flexibility to work varied hours and participate in on-call rotations. (Required)

• PACS/Radiology/DICOM/HL7 experience. (Preferred)

• Radiology workflow experience. (Preferred)

• CompTIA Linux, RHCA, or RHCT certification. (Preferred)

• CCNA/CCNP certification. (Preferred)

• Proficiency in additional languages, particularly for EU or international regions. (Preferred)

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.

• Follows all local, regional and country laws concerning employment.

• Follows all DeepHealth policies and procedures.

• Follows data privacy, compliance, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.

• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.

Travel

This position may require occasional travel.

Working Environment

Hybrid/Remote

Accommodations

Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Salary

€35,000 - €50,000

Originally posted on Himalayas

• Technical Support Engineer
• IT Support Specialist
• Healthcare IT Support
• Help Desk Technician