Senior Microsoft Cloud Engineer

• Datto RMM and Datto EDR

• RocketCyber

• Cisco Meraki

• Cloudflare

• Microsoft Purview

• Azure Virtual Desktop

• IT Glue and Autotask PSA

• Microsoft Copilot

Personal Attributes

• Takes ownership and sees complex issues through to completion

• Strong troubleshooting and technical decision-making abilities

• Communicates clearly with customers and colleagues

• Organised, self-motivated and comfortable in a fast-paced managed services environment

• Enjoys mentoring and developing other engineers

• Demonstrates a commitment to continual learning

• Has a genuine appetite for solving difficult technical challenges and improving technical standards

Responsibilities

Technical Escalation

• Act as the primary technical escalation point for Level 1 and Level 2 engineers

• Take ownership of complex technical issues through to resolution

• Conduct root cause analysis and implement long-term solutions

• Support engineers with troubleshooting and technical decision-making

• Ensure escalated issues are resolved efficiently and appropriately documented

Microsoft 365 & Azure

• Provide expert technical support across Microsoft 365 and Azure

• Support Microsoft Entra ID, Intune, Exchange Online, SharePoint Online, Teams and Defender

• Work with Conditional Access and Microsoft Secure Score

• Manage Azure Virtual Machines, Networking, Storage, Files, Backup, Identity and Azure Virtual Desktop

• Maintain current knowledge of Microsoft technologies, security recommendations and best practices

Project Delivery

• Plan and implement customer infrastructure projects end-to-end

• Deliver Microsoft 365 migrations and Azure deployments

• Implement Intune solutions and Windows Server upgrades

• Modernise Active Directory environments

• Deliver infrastructure refreshes and security improvements

• Implement backup and disaster recovery solutions

• Support network upgrades and larger cloud infrastructure deployments

Mentoring & Technical Leadership

• Mentor and support Level 1 and Level 2 engineers

• Build the technical capability of the wider service desk

• Review escalated issues with engineers to improve knowledge and confidence

• Develop technical documentation and internal technical standards

• Recommend improvements to systems, automation and operational processes

Documentation & Standards

• Maintain high-quality technical documentation

• Develop and improve standard operating procedures

• Ensure customer environments align with established technical standards

• Identify opportunities to automate repetitive technical tasks

• Contribute to continuous improvement across technical operations

How we take care of our team

💰 Get paid in Australian Dollars

🏥 Medical insurance from day one for you + spouse (or parents if unmarried)

🩺 Generous OPD coverage from doctor visits to all your medical needs

🏡 Home office setup allowance to build your ideal workspace

🌐 Internet allowance to keep you connected

💪 Gym & wellness allowance to stay fit and balanced

🎉 Work hard, play hard – regular team events & engagement activities

🧠 Diji Assist – Mental health & counseling support when you need it

📚 We invest in you – reimbursement for industry certifications

🗣️ Open-door culture – your ideas and feedback always matter

🌍 Flexible work – home or office, wherever you do your best work

🏆 Rewards & recognition that actually recognize you

🥳 Great christmas & financial year-end parties to unwind with your loved ones

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Originally posted on Himalayas

• Microsoft Cloud Engineer
• Cloud Engineer
• Microsoft 365 Engineer
• Azure Engineer

Source: Himalayas