Client Operations Supervisor
Summary of Position:
Under the direction of the Director of Client Operations and the general instruction of the Facility Contact at various facilities, the Client Operations Supervisor is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Supervisor will also assist in training, staffing, and providing coverage at various sites.
Duties & Responsibilities:
- Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS).
- Responsible for meeting facility revenue goals on a consistent basis.
- Identifies and recommends opportunities to increase productivity.
- Complies with all release of information related functions, as stipulated by service agreement.
- Prepares weekly dashboard and month-end Operational performance reports Monitors productivity and quality to ensure high customer service satisfaction.
- Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
- Assists in selecting, interviewing, hiring and terminating of employees.
- Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary.
- Manages scheduling of onsite staff to include time off requests and payroll approval
- Assists remote supervisors with the coordination of work.
- Distributes workflow to site personnel.
