Customer Support Specialist

• Ensure shipment information, notes, and customer requirements are accurately entered and maintained in Cargomatic ’s systems.

• Monitor open orders and follow through on outstanding actions until resolution.

Issue Resolution

• Identify and resolve shipment exceptions, including delays, missed appointments, driver issues, equipment constraints, and delivery discrepancies.

• Escalate issues appropriately while maintaining ownership through resolution.

• Coordinate with Operations, Dispatch, Drivers, Carriers, and other internal teams to resolve customer-impacting issues quickly.

• Work directly with drivers and terminal personnel to ensure accurate, timely execution of daily operational activities and resolve issues as they arise.

• Investigate service failures and help identify recurring issues and opportunities for improvement.

• Maintain clear documentation of customer issues, actions taken, and final resolutions.

Administrative & Operational Support

• Assist with proof of delivery (POD), shipment documentation, and other customer requirements.

• Review shipment information for accuracy and identify discrepancies requiring correction.

• Support reporting and customer-specific tracking requirements.

• Maintain accurate records and ensure follow-up items are completed within established timelines.

• Assist with customer account and operational projects as needed.

• Maintain accurate and timely records within the company’s systems, ensuring all operational and transaction data is complete, current, and properly documented.

• Ensure billing information is accurate and submitted in a timely manner, partnering with drivers, terminals, and internal teams to resolve discrepancies and support timely invoicing.

Qualifications

• 2+ years of experience in customer support, logistics, transportation, freight, dispatch, or account coordination .

• Experience supporting customers in a fast-paced operational environment preferred.

• Strong written and verbal communication skills.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple priorities and follow through on open issues.

• Strong problem-solving skills and sound judgment.

• Comfortable communicating with drivers, carriers, customers, and internal stakeholders.

• Proficiency with Microsoft Office, Google Workspace, and/or transportation management systems.

• Ability to remain calm, professional, and solutions-oriented under pressure.

Preferred Experience

• Experience in drayage, trucking, freight, transportation, or logistics .

• Experience supporting large enterprise or industrial customers.

• Familiarity with shipment tracking, appointment scheduling, PODs, accessorials, and transportation documentation.

• Experience working with a TMS or other logistics technology platform.

Benefits & Perks

Cargomatic offers a competitive benefits package designed to support your health, financial security, and overall well-being.

• Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans

• Company-paid life insurance and short- and long-term disability coverage

• Flexible spending accounts and dependent care savings options

• Employee Assistance Program with confidential counseling, legal, and financial resources

• Wellness programs and benefit advocacy support

Equal Opportunity Employer

Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Originally posted on Himalayas

• Customer Support
• Operations
• Logistics
• Transportation

Source: Himalayas