LMS Administrator

• Proactive updates and communications regarding edits and adjustments to users and team

• Update and post the Guild University Sharepoint calendar

Absorb and Guild University Inbox administration:

• Manage and own the Guild University inbox, with a focus on rapid response to internal customer emails/ inquiries

• Respond, update and use problem solving skills to update internal users in the system

• Perform general troubleshooting in the system when users have issues with the courses

• Maintain Service Level Agreement (SLA), within business hours, of 2-hours for simple requests, 24 hours for more complex requests

• Provide timely, effective, written communications and updates, especially when issues are taking longer than originally planned

Absorb Audit System of Record administration:

• Create and update Microsoft Forms, managing intake of all audit and course requests in collaboration with Guild partners

• Respond with urgency to audits including pulling reports and supporting documentation, collaborating with internal partners

• Pull, process, and deliver multiple month end reports in support of compliance completion goals and risk management follow up

Absorb Related Skill Requirements:

• Excellent verbal and written communication skills (English); used daily when responding to complex questions, and requests

• Proficiency in Microsoft office Suite applications; word, excel, SharePoint, powerpoint, forms

• Advanced excel skills

• Adobe for converting documents and making fillable PDFs.

• SharePoint experience for updating links, posting documents on team SharePoint site

• Highly organized, detail oriented and able to work in a fast-paced environment

• Ability to create job aids, guides, and graphics in support of the Absorb learning center preferred

• Take written content and create PowToon’s videos for identified topics

Skills, Knowledge and Expertise

• Ability to organize and manage multiple priorities in a fast-paced environment.

• Strong analytical and critical thinking skills.

• High level of accuracy and attention to detail, including data entry.

• Ability to work independently while collaborating effectively within a team.

• Excellent interpersonal and customer service skills.

• Ability to handle confidential information with professionalism and discretion.

• Advanced proficiency in Microsoft Excel and Microsoft Office applications.

• Experience with Adobe Creative Suite and SharePoint is preferred.

• Strong problem-solving and troubleshooting abilities.

• Excellent written and verbal communication skills in English.

Benefits

• Above market salary

• HMO on Day 1 for principal and two dependents

• Government-mandated benefits

• Performance-based Incentives

• Quarterly Company Events

• 1,000 PHP De Minimis

• Equipment and software provided

Originally posted on Himalayas

• LMS Administrator
• ELearning Developer
• Training Administrator
• Instructional Designer

Source: Himalayas