Customer Support Representative

• Help improve our product by providing feedback and suggestions.

Who We're Looking For

Required

• 1+ year of experience in customer support or a similar role.

• English: B2 spoken and C1 written.

• Basic knowledge of web apps and SaaS products (Intercom, ClickUp, Slack, email, Zapier/Make/n8n, scheduling tools).

• Strong communication skills and the ability to explain complex things simply.

• A problem-solving mindset and eagerness to learn.

• Dedicated and hardworking, and happy when you've helped someone.

• Available to work shifts within 8am to 10pm CET.

Nice to Have

• French language skills.

Success in This Role

• Customers get quick, friendly, and accurate answers.

• Technical blockers are fixed, or escalated with clear context and followed through to resolution.

• Users get their iClosed integrations and automations working.

• Customer feedback reaches the team and helps improve the product and our support processes.

What We Offer

• 🌍 Remote-friendly – work from anywhere.

• 📈 Growth opportunities – expand your skills and career.

• 💡 A supportive team – people who help each other out.

• 🎯 Impactful work – help customers and make a difference every day, internally and publicly.

• 🎉 A positive, energetic culture – we take our work seriously, but that doesn’t mean we can’t have fun while doing it.

Why is this one different?

You're the first person our customers talk to when something gets in their way. Every conversation is a chance to turn a blocked user into a happy one.

Nail it, and you’ll keep growing your skills and your career with us.

How to Apply

Our hiring process has three steps:

• Intro video + Resume: Send us a Loom video (up to 5 minutes) introducing yourself. Tell us who you are, your support experience, and why you want this role. Applications without a Loom won't be reviewed.

• Skills test: If we think you're a good fit, we'll send you a short practical test.

• Interview: Candidates who do well on the test are invited to an interview with our team.

If you're excited to join a team that cares about customer happiness, teamwork, and growth, we'd love to hear from you!

Salary: $1,200-$1,700 per month DOE

Originally posted on Himalayas

• Customer Support Representative
• Customer Support Specialist
• Technical Support Specialist
• Customer Service

Source: Himalayas