V108 - VCM-Case Manager - Records and Documentation Management

• Prepare and organize case files to ensure information is complete, accurate, and easily accessible.

• Monitor case progress through litigation or closure and provide status updates to relevant parties.

• Maintain accurate and up-to-date case records within company systems and databases.

• Track and manage case workflows, deadlines, appointments, and important milestones.

• Coordinate with insurance companies regarding claims, records, case updates, and required information.

• Request, collect, organize, and maintain medical records and supporting case documentation.

• Conduct regular client follow-ups to gather information, answer questions, and ensure all required documentation is received.

• Serve as the primary point of contact for clients, providing timely updates and maintaining consistent communication throughout the life of each case.

Requirements:

• Time Zone Requirement: Eastern Standard Time (EST)

• Work Schedule: ◦ Monday through Friday ◦ 8:30 AM to 5:30 PM EST

Required Experience

• Language Requirements: ◦ Professional written and spoken English ◦ Professional written and spoken Spanish

• Experience Requirements: ◦ Previous experience in case management, legal support, client services, insurance coordination, healthcare administration, or a related field preferred ◦ Experience handling sensitive and confidential information ◦ Ability to manage multiple active cases simultaneously

• Technical Requirements: ◦ Microsoft Office Suite ◦ CRM systems experience preferred ◦ Email management platforms ◦ Calendar management tools ◦ VOIP phone systems experience preferred

• Additional Requirements: ◦ Strong verbal and written communication skills ◦ Ability to work independently with minimal supervision ◦ Excellent organizational and time management skills ◦ Strong follow-up and documentation practices ◦ Ability to meet deadlines in a fast-paced environment ◦ Comfortable handling client communications throughout the case lifecycle

• Call Volume Expectations: ◦ Moderate call activity ◦ Approximately 6 to 15 calls per day

Required Skills

• Bilingual English and Spanish Communication

• Client Relationship Management

• Case Management

• Records and Documentation Management

• Insurance Coordination

• Time Management

• Organization

• Attention to Detail

• Professional Written Communication

• Professional Verbal Communication

• Multitasking

• Problem Solving

• Critical Thinking

• Follow-Up Management

• Deadline Management

• Confidential Information Handling

• Reliability

• Accountability

• Proactive Work Ethic

• Independent Decision Making

• Customer Service Excellence

• Adaptability

Work Shift:

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Originally posted on Himalayas

• Case Manager
• Legal Case Manager
• Client Services Manager
• Medical Records Case Manager

Source: Himalayas