Customer Support Sr Manager

Industry Experience:

• Proven experience in the SaaS industry.

• Background in industries where Customer Support is strategic and aspirational.

Model Familiarity:

• Experience in industries with a usage-based model and subscription-based model.

• Understand the nuances and challenges associated with these models.

CRM and Automation Experience:

• Proficient in CRMs Service Modules, ideally Salesforce.

• Experience with automation tools and processes to streamline support operations.

Performance Metrics:

• Establish and monitor key performance indicators (KPIs) for the customer support team.

• Implement continuous improvement initiatives to enhance support efficiency.

Team Development:

• Recruit, train, and develop customer support team members.

• Foster a positive and collaborative work environment.

What do we expect from you:

• Bachelor's degree in a relevant field; additional certifications are a plus.

• Minimum of 4 years of experience in customer support.

• At least 2 years of experience in a leadership role within customer support.

• Strong understanding of SaaS and industries with strategic customer support.

• Bilingual proficiency in English and Spanish.

• Experience in usage-based and subscription-based models.

• Experience with CRMs Service Modules, ideally Salesforce.

• Familiarity with automation tools and processes.

• Excellent communication and interpersonal skills.

• Strategic thinker with the ability to drive results.

What We Offer:

• An independent, flexible, and versatile role within a fast-growing international organization.

• Flexible / Remote working environment.

• We encourage continuous learning and professional growth.

Why Join Koronet :

• Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere.

• Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success.

• Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.

• Compensation: Competitive salary and an indefinite contract, with salary negotiable based on experience.

If you're passionate about making an impact and growing with a dynamic, remote-first company, we want to hear from you!

Originally posted on Himalayas

• Customer Support Manager
• Customer Success Manager
• Support Manager
• Technical Support Manager

Source: Himalayas