Business Operations Lead

The Agency Fund is a nonprofit innovation lab working to expand human agency — the capability for individuals to navigate toward the future that they want.

We combine the agility of a startup with the reach of a global network, building projects at the intersection of technology, AI, and social science. Our small, distributed team brings together engineers, designers, researchers, and strategists who care deeply about using technology for human good.

We’ve partnered with 200+ organizations worldwide, reaching millions annually through digital tools, behavioral insights, and scalable interventions. We value curiosity, autonomy, and collaboration — and we operate more like a mission-driven startup than a traditional NGO.

We’re looking for a Business Operations Lead to join our Business Operations Team. In this role, you’ll be the primary owner and integrator of our internal operating systems, ensuring that every function runs seamlessly, measurably, and in alignment with our strategic goals.

You’ll design operational frameworks—such as new structures, processes, and systems—and move them rapidly from concept to fully adopted reality.

If you are energized by the full lifecycle of an operational improvement, from strategic design to implementation and training, this role is for you.

What you'll do:

Performance Leadership (90-Day Priority): Lead and execute the rollout of individual scorecards across the organization, influenced by the established organizational OKRs. This is the critical first initiative to establish performance visibility and accountability.

OKRs & KPIs: Own, design, and drive the organization’s performance management cycle, including the quarterly and annual process for Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs). Ensure consistent tracking, reporting, and review across all teams.

Strategic Alignment: Partner with the CEO and translate the organizational strategy into actionable, measurable operational goals for all team members.

Operational Frameworks: Develop, document, and embed clear, repeatable decision-making principles and operational policies that increase organizational velocity and efficiency.

Process Optimization: Identify key operational bottlenecks, inefficiencies, and risks across all departments and design and implement scalable solutions to streamline workflows and maximize efficiency.

Technology Management: Manage and optimize the organizational technology stack, ensuring our core business tools are integrated, utilized effectively, and adopted consistently by the team.