Partner Service Manager

• Collaborate closely with the sales team to ensure contract pricing aligns with growth objectives and market competitiveness.

• Conduct regular reviews and analyses of contract pricing structures, identifying opportunities for revenue optimization and improved profitability.

• Provide strategic recommendations for pricing adjustments based on market trends, competitive intelligence, and cost considerations.

• Act as the driving force behind maximizing the value of the Field Nation platform for growth and revenue.

• Proactively identify and troubleshoot technical issues, ensuring seamless platform utilization.

• Develop and deliver training programs to internal teams and contractors, promoting efficient and effective platform utilization.

EDUCATION + EXPERIENCE + KEY TRAITS

• Bachelor’s degree in business administration, Management, or a related field or experience.

• Proven experience in 3rd party contractor management and project pricing.

• Familiarity with service level agreements, contract pricing structures, and field service platforms.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Ability to collaborate effectively with cross-functional teams.

• Proficiency in data analysis and reporting tools.

TYPICAL PERFORMANCE TARGETS

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery

• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement

• INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.

• Read and interpret documents, procedure manuals and various correspondence from both internal and external.

• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION

• Role does require supervision of direct and indirect reports.

DECISION MAKING + REASONING

• Able to take accountability and responsibility for business target delivery and decision making.

• Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

PHYSICAL REQUIREMENTS

Activity Amount of Time None Under 1/3 1/3 to 2/3 Over 2/3 Stand X Walk X Sit X Use hands to finger, handle, or feel X Reach with hands and arms X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Lift Up to 25lbs X Travel X

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.

Originally posted on Himalayas

• Service Manager
• Partner Manager
• Contract Manager
• Operations Manager

Source: Himalayas