Manager, Digital Platforms

• Identify operational risks and drive mitigation activities to support customer and business objectives.

Program Operational Excellence

• Manage operational activities supporting the customer lifecycle, including pre-deal assessments, implementation readiness, go-live coordination, and post-launch reviews.

• Ensure operational readiness across internal teams before customer deployments and launches.

• Coordinate launch activities and transition plans to support successful customer onboarding and adoption.

• Develop and maintain repeatable execution models that improve delivery predictability and customer satisfaction.

• Facilitate cross-functional readiness reviews and governance meetings.

Process & Governance Management

• Implement and maintain operational processes, tools, and workflows supporting platform delivery and customer success.

• Track program milestones, dependencies, risks, and action plans to ensure successful execution.

• Support governance reviews through preparation of operational metrics, performance reporting, and status updates.

• Ensure adherence to established operational standards, policies, and best practices.

• Document and continuously improve operating procedures and service delivery processes.

Performance & Continuous Improvement

• Analyze operational and customer performance data to identify improvement opportunities.

• Drive initiatives that improve efficiency, quality, scalability, and customer outcomes.

• Support root-cause analysis and corrective action planning for operational challenges.

• Develop reporting mechanisms that provide visibility into platform health, customer readiness, and operational performance.

• Promote a culture of operational excellence, accountability, and continuous improvement.

Qualifications

Desired Qualifications

• Information Technology, Engineering, Computer Sciences, or related field.

• Experience in digital platform operations, program management, customer success operations, implementation management, or operational excellence roles.

• Experience working in cross-functional environments supporting enterprise software, SaaS, digital services, or healthcare technology platforms.

• Experience in Cyber operations, AWS disciplines, Cloud operations and deployment, IT infrastructure and governance.

• Strong project and program management skills with the ability to manage multiple priorities simultaneously.

• Excellent analytical, organizational, and problem-solving capabilities.

• Strong stakeholder management and communication skills.

Preferred Qualifications

• Experience supporting commercial digital products or healthcare technology solutions.

• Knowledge of Agile, Lean, Six Sigma, ITIL, or related operational methodologies.

• Experience managing customer onboarding, implementation, or go-live activities.

• Familiarity with operational reporting, KPI management, and governance processes.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

Originally posted on Himalayas

• Platform Operations Manager
• Digital Program Manager
• Cloud Operations Manager
• IT Operations Manager

Source: Himalayas