Renewals Manager

• Develop playbooks, templates, customer and partner cadences, dashboards, reporting, and repeatable commercial workflows.

• Partner with Deal Desk, Finance, Legal, Sales, and CS leadership to define commercial guardrails for standard uplifts, multi-year agreements, co-terming, concessions, downsells, payment terms, and non-standard exceptions.

• Establish consistent churn and contraction reason codes and use renewal data to identify systemic retention risks and improvement opportunities.

• Identify opportunities to automate renewal opportunity creation, reminders, quoting, risk detection, reporting, and administrative work using Salesforce, customer-success tooling, and AI.

• Continuously refine the model as renewal volume and complexity grow, including recommending when additional renewal capacity or specialized coverage is required.

Run the Renewal Business

• Personally own the end-to-end commercial renewal lifecycle across Doppel 's customer base, from early planning through quote, negotiation, procurement, signature, and close.

• Maintain a forward-looking view of the renewal book and ensure upcoming renewals are identified, validated, and actively managed well in advance of expiration.

• Lead customer-facing renewal conversations covering pricing, uplift, term, multi-year options, scope changes, downsell, procurement, and contract execution.

• Own standard renewal quotes and commercial execution, routing non-standard pricing or terms through DealHub and the appropriate approval process.

• Maintain an accurate renewal forecast and provide evidence-based visibility into expected outcomes, churn and contraction exposure, timing risk, and blockers.

• Partner with CSMs to translate account health, adoption, business outcomes, support history, stakeholder changes, and competitive signals into the renewal strategy.

• Identify renewal risk early and drive the commercial components of mitigation plans alongside the CSM, AE, leadership, and executive sponsor.

• Coordinate partner-led renewals and ensure Doppel , the partner, CSM, and AE are aligned on timing, pricing, scope, customer communication, and remaining steps to close.

• Partner with AEs on combined renewal-and-expansion motions. Renewals remains accountable for the existing renewable ARR and renewal execution; the AE owns incremental expansion ARR. Together, you will create one coordinated customer-facing commercial strategy.

• Manage complex renewal structures including multi-year terms, co-terming, product changes, pricing adjustments, and approved commercial exceptions.

• Keep Salesforce accurate and current as the single source of truth for renewal amount, forecast category, risks, next steps, owners, commercial status, and expected close timing.

• Ensure signed renewals become clean, billable transactions by coordinating PO requirements, billing contacts, subscription dates, payment terms, invoice schedules, and other required information with Finance.

• Analyze churn, contraction, uplift realization, multi-year adoption, late renewals, forecast variance, and other renewal patterns and turn those insights into improvements to the operating model.

What We Are Looking For

• 5+ years of experience in SaaS renewals, account management, customer success, or another commercial post-sale role, with meaningful direct ownership of renewals.

• Demonstrated experience owning a renewal target or book of business and delivering strong retention outcomes with disciplined forecasting.

• Experience building or materially improving a renewals process, operating model, playbook, forecast methodology, or commercial cadence—not simply operating within an established one.

• Experience in cybersecurity or another complex B2B SaaS environment involving enterprise customers, channel partners, procurement, and legal stakeholders.

• Strong commercial judgment and negotiation skills across pricing, term, uplift, concessions, multi-year agreements, procurement, and contract execution.

• Ability to operate both strategically and tactically: you can design the process, build the dashboard, negotiate with a customer, inspect a forecast, and chase a signature when needed.

• Ability to distinguish customer-value risk from commercial or transaction risk and mobilize the right cross-functional team for each.

• Strong executive communication skills: concise, credible, comfortable with senior customer stakeholders, and effective in high-pressure commercial situations.

• Strong analytical skills and operational rigor, with the ability to manage a large number of concurrent renewal dates without losing the strategic context of the account.

• Strong Salesforce fluency; experience with CPQ / DealHub-style quoting, forecasting tools, customer-success platforms, and contract workflows is highly valuable.

• Comfort operating in a fast-growing environment where roles and processes are evolving and you are expected to create structure rather than wait for it.

Why Join Doppel

• Competitive compensation and meaningful equity; $120,000 - $130,000 OTE

• Flexible work environment.

• Comprehensive health benefits, PTO, and parental leave.

• Opportunity to build a critical recurring-revenue function from the ground up and have a direct impact on how Doppel scales.

Success Measures

• Strong Gross Revenue Retention and achievement of Doppel 's renewable ARR target.

• High percentage of renewals completed on or before the contractual renewal date.

• Reliable renewal forecast accuracy with risks identified early enough for the business to act.

• Consistent realization of approved renewal uplifts and increased adoption of multi-year agreements where appropriate.

• Reduced late-stage surprises, emergency extensions, and renewals entering the final 30 days without a clear path to close.

• Clear visibility into churn and contraction drivers with measurable improvements based on those insights.

• Consistent execution of direct, channel, and auto-renewal motions with clean ownership and handoffs.

• A scalable, documented renewals operating model that reduces administrative burden on CSMs and allows them to spend more time driving customer value.

• Clean handoffs from signed renewal to Finance, with accurate contracts, dates, PO information, billing contacts, and payment terms.

• A clear recommendation for how the Renewals function should scale as Doppel 's customer base and renewable ARR grow.

Salary Range

$120,000—$130,000 USD

Originally posted on Himalayas

• Account Renewal Manager
• Renewals Manager
• Customer Success Manager
• Account Manager

Source: Himalayas