HHSM Seasonal Clinic Scheduler | Remote

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

About the opportunity:

The Clinic Scheduler is responsible for answering incoming phone calls, fielding questions about scheduling with providers, directing calls to appropriate parties, taking and distributing messages, and scheduling appointments.

What you will do:

• Schedules medical appointments through coordination of patients, providers, locations, payers, etc.

• Receives and initiates calls to and from patients, providers, outside provider offices, while following established scheduling procedures and protocols.

• Appropriately schedules appointments, tests and/or procedures, leveraging the electronic health record (EHR) scheduling software.

• Promptly answers incoming calls in a professional manner and scheduling of patient appointments.

• Obtains patient demographics with accuracy to include but not limited to patient address information, telephone number and insurance information from the patient.

• Manages electronic requests through drop box and patient portals to schedule appointments.

• Distributes faxes helps manage needed requests.

• Role models the principles of a Just Culture and Organizational Values.