Manager, Global Central Operations - Remote

• Respond to escalated client/requester/interdepartmental issues.

• Support the Director of Central Operations, Director of Provider Global Operations and Senior Director of Vendor Strategy and Performance to establish SLAs, monthly production targets, OT parameters, and workforce management responsibilities.

• Meet regularly with Global partners and internal Global leaders to review team performance.

• Work with internal Central Ops leaders & Global QC/DC leadership teams to identify, analyze, and problem solve any areas of opportunity related to operational excellence and continuous improvement.

• Ensure Global partners have adequate access to essential applications/reporting necessary to their role and termination of access for Global contractors is executed upon departure.

• Support technical events that occur.

• Work with internal technology teams to support in the build-out and updates of necessary data/digital initiatives driven by the Director of Central Operations.

• Partner with internal and Global stakeholders to support automation, digital transformation and process improvement initiatives that enhance operational efficiency, quality and business performance.

• Provide support to internal Central Operations team during periods of reduced capacity to ensure all managerial responsibilities are executed consistently across all Central Operations teams.

• Continually seek new opportunities to advance Sharecare ’s transition plan and achieve expected transition milestones and targets.

• Carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations.

Specific Skills/Attributes:

• Extremely team-oriented.

• Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines.

• Superior communication/documentation skills

• Outstanding customer service with strong negotiation skills.

• Detail oriented, with strong analytical skills and effective problem-solving skills.

• Ability to handle confidential materials and information in a professional manner.

• Consistent proactiveness.

• Ability to navigate ambiguous situations or pivot to meet the shifting needs of the business.

• Shares information transparently while maintaining a professional demeanor.

• Model Core competencies to all Sharecare colleagues and partners.

• Strong presentation skills.

Qualifications:

• Bachelor’s degree or equivalent work experience required.

• Minimum 5 years’ Medical Records experience preferred.

• Minimum of 1 year management experience or 2 years lead experience preferred.

• Experience with management applications such as the Microsoft Suite of applications, Visio, CRM, Power BI, and Workday.

• CRIS certification required.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Originally posted on Himalayas

• Operations Manager
• Central Operations Management
• Global Operations Manager
• Healthcare Operations Manager

Source: Himalayas