Chief of Staff, CCO

• Renewal and retention reporting: Owns renewal rate reporting and variance analysis of the official forecast against plan and actuals, explaining the drivers behind the numbers.

• Renewal and retention plan and resource models: In partnership with Finance, builds the customer organization's annual renewal and retention plan (historical baselines, renewal rate assumptions and targets) and the headcount, coverage-ratio and capacity models tied to book-of-business segmentation.

• Customer health and signals: Delivers the customer health scoring model and churn and risk analysis.

• Customer reporting requirements and CCO analysis: Sets the customer organization's reporting requirements across Salesforce, the data warehouse and BI tools, aligned with Finance's metric definitions, which Systems & Operations and Data & Analytics build to. Handles the CCO's own analysis and reporting requests.

• Cross-functional Alignment: Works with Revenue Operations and CRO leadership team to align on strategies and reporting for improving Net Retention Rate. Works with the Product Strategy team to align on churn analysis and forecasting by product.

What You'll Bring

• Significant experience in strategic finance, FP&A, business operations, revenue operations, customer success operations, or a related field, ideally within a B2B SaaS environment.

• Strong understanding of SaaS business models and recurring revenue metrics, including ARR, GRR, NRR, renewals, and churn.

• Experience translating business needs into reporting and analytics requirements, with familiarity using tools such as Salesforce, Excel, SQL, Power BI, or Tableau.

• Ability to analyze complex datasets and communicate insights clearly to executive audiences.

• Familiarity with CRM, reporting, and business intelligence tools such as Salesforce, Excel, SQL, Power BI, or Tableau.

• Strong collaboration, communication, and problem-solving skills, with the ability to influence across teams.

• Experience in private equity-backed environments or supporting executive and board-level reporting is a plus.

Salary Range: $155,628 - $207,504

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.

• Employee Resource Groups that create a sense of belonging for everyone.

• Regular company and team bonding events.

• Competitive benefits and perks.

• Global volunteering and community initiatives

Our Benefits:

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

• Management and Finance

Source: We Work Remotely