L1-L2 Service Desk Engineer

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

Provide L1–L2 technical support for end users in a corporate environment;

• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;

Install, configure, and support Windows and MacOS operating systems;

Troubleshoot and resolve hardware, software, networking, and system-related issues;

Perform regular system maintenance, updates, patching, and preventive support activities;

• Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;

Support endpoint security processes, including antivirus, encryption, and patch management;

Assist with procurement, setup, and replacement of IT equipment;

• Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;

Escalate complex issues to senior support teams when necessary;

Collaborate with internal IT teams to ensure smooth and stable IT operations.

Experience you’ll need to bring:

1–3 years of experience in IT Support / Service Desk / Desktop Support roles;

Experience combining both L1 and L2 support responsibilities;

Proven experience supporting end-user devices in enterprise environments;

Strong knowledge of Windows 10/11 administration;

Strong experience with MacOS support (Linux knowledge is considered a plus);

Understanding of endpoint security principles, including patch management, antivirus, and encryption;

Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;

• Experience working with ticketing or task management systems;