CXM
Pay not stated in the advert
We are an international broker. Our clients fund and withdraw through roughly 60 payment methods across Asia, Africa, LATAM and the Middle East.
Payments Product is a standalone function, and we are building the team around it. This is an early core hire.
We are looking for a Payment Integration Manager who will own payment integrations end to end: from the technical call with a provider through to stable production. You will also be the first line on every payment incident, and the person who decides whether a new integration is ready to go live.
This is a technical operations role rather than a coordination one.
Your responsibilities will be:
Running the full onboarding cycle for new payment providers: first technical call, credentials and sandbox access, configuration, test design, UAT, production launch and post-release stabilisation
Owning first-line response for payment incidents, including failed and stuck transactions, unconfirmed payments and method-level anomalies, and driving them to resolution rather than passing them on
Defining the acceptance standard for new integrations and holding the go or no-go decision before launch
Reading provider API documentation and turning it into implementation-ready specifications for engineering, including edge cases, failure paths and confirmation model behaviour
Running hands-on verification: manual checkout testing on mobile and desktop, callback verification through Postman, and SQL queries against transaction data
Maintaining the catalogue of payment methods and providers: what each supports, which integration types are available, what has been tested and where known failure modes sit
Building the first capability inventory of all live methods and providers
Later, producing a 90-day breakdown of deposit attempts by outcome: completed, declined by the provider, abandoned by the user, abandoned at redirect, and completed but never confirmed back to us
What you'll need:
4+ years in payments, PSP integrations or fintech platforms, with hands-on ownership of integrations rather than tracking them, basic knowledge using AI tooling in daily work
Working knowledge of APIs, webhooks and asynchronous payment status, plus an understanding of confirmation models, callback mechanics, redirect flows and common failure modes
The ability to read a provider API specification and identify what is missing from it
Postman or equivalent for API testing, and structured checkout testing across mobile and desktop
Experience diagnosing a live payment incident from logs and API responses, separating provider-side causes from platform-side causes, and explaining the finding to both a provider contact and an engineer
The ability to turn ambiguous provider documentation and undocumented knowledge into specifications and catalogues that engineering can act on
Composure during incidents, and clear communication with the team and stakeholders
English and Russian at working level. Both are in daily use
Will be a significant plus:
Experience with APM and local rails in Asia, Africa or LATAM rather than cards alone
Experience with bank transfer rails, virtual accounts, QR-based methods, mobile money etc.
Background in brokerage, crypto payments, orchestration or another high-volume payments environment; on the provider side, at a PSP, gateway or payment company
Active use of AI tooling in daily work
Ability to work independently and make decisions without constant oversight
Proactive mindset: willingness to propose improvements, fixes, new approaches
What the first year looks like:
In the first months you take over incident first line, build the method and provider catalogue from documentation, existing knowledge and direct querying, and produce the deposit attempt analysis.
By mid-year you have defined the integration acceptance standard and applied it to a live provider onboarding from start to production.
In the second half the catalogue is current, the gate is running, and incidents reach you for decisions rather than for explanations. As the team grows, a Systems Analyst takes over formal verification while the acceptance gate stays with you.
Recruitment process:
HR interview, covering background, motivation and fit
Technical interview on payment integration knowledge, tooling and hands-on experience, including incident diagnosis
Product and problem-solving interview, covering integration decisions and prioritisation
Final interview with senior stakeholders
We offer:
Fixed monthly compensation of [depending on experience]
Fully remote work within GMT to GMT+4, with no relocation required
End-to-end ownership of a provider from first call to production, and the go or no-go decision on every integration
Scope that grows with the business: cards, alternative payment methods, a card programme and new entities
Corporate AI tooling as part of the working process
Originally posted on Himalayas
